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Episode 1
FIRST IMPRESSION – Discover the importance of the front desk position as it relates to the first impression on the phone and in person. Learn how important the role of the front desk professional is with helping the service provider team, and growing salon sales.
Episode 2
BREATHING LIFE INTO YOUR SALON BRAND – Understanding and “living” your brand is very important to the success of the entire salon. Discover your unique role in your salon menu, the services, products, and promotions!
Episode 3
PRINCIPLES OF PROFIT – PART ONE – Learn how pre-booking, retail, and additional services can create new revenue for the salon through the efforts of the front desk individuals and team.
Episode 4
PRINCIPLES OF PROFIT – PART TWO – Find out how to increase salon profitability through effectively offering gift certificates, sending in new referrals, and up-selling other items in the salon.
Episode 5
PUTTING IT ALL TOGETHER – Discover your customer service “style” and add your uniqueness in making offerings to the clients. Learn how a goal and reward system is a great way to stay motivated, and track your success! | 
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