Testimonials
HAVE YOU BEEN TO A CLASS OR WORKSHOP...
Send us your VICTORY! Email coachkristi@crystalfocus.com (include permission to post!) Thanks!
Testimonials
Isabella & Peter Marandino
Randolph's Salons
Dee Petrella (Owner)
"I just got back from Aurora from Kristi's Front Desk Doctor Seminar. It was awesome! I am a new salon owner (Signature Hair Design) and I believe that your front desk is the beginning of an appointment or the beginning of a great experience. Kristi's seminar gave so many different ideas and scripts to get your salon started out on the right foot whether you are a new salon like myself or an existing salon that just needs some changes in your front desk. The seminar gives your front desk staff a reason to be there and be part of your total team. We started making changes the very next day and are excited about all of the new ideas that she gave us. She was so approachable and no question went unanswered. If you care about customer service and want your salon to be a step above the competition then get to the "Front Desk Doctor" asap."
Salon 241 - June 2010
My name is Brynn and I was at your training today (Front Desk Doctor Workshop), I just wanted to take a minute to thank you. Today you gave me a tremendous amount of information, new vocabulary and methods that I am so eager to try in the salon. About a month ago our salon met with Lana from the summit for training. I felt motivated and have been talking to her frequently on the phone on how we, as front desk staff at our salon, can better track info and improve our RTS. I am so excited to go to work Tuesday and begin this new system! We also bought the Front Desk Synergy Daily Tracker pad today which I think will help us reach our goals and assist the stylist fill their books! I can't wait to tell Lana an Lenny how much I enjoyed your class and thank them for referring it!
Thanks again!
(2 days later) By the way, today was the first day using the system and I upsold the salon $185 and upsold a GC by $10.... It's a great start!
Ciao Bella - January 2010
Brandon- Manager
“It was great to meet someone who understood our needs, as well as offered hope and solutions for our future… The first thing I am going to work on is our new phone scripts for the year and set up our Valentines Day Promotions!”
Lindsay White- Associate Front Desk
“Thank you so much! What I got from you and this meeting today was not only an inspirational outlook on salon business but, you have re-inspired me to be the absolute BEST stylist I can be. So thank you FOREVER! As a front desk support staff I am excited to start offering additional services and up selling retail!”
Courtney Harris- Front Desk
“What I took today was how Shelly explained the “why” behind educating our client on our services, products, promotions and “what makes us cool”. What I am going to put into action is more pre-booking clients and working on scripts so I can make Ciao Bella feel more pleasant, comfortable, homier, fun and relaxing for our clients. Scripting and making Ciao Bella’s environment more fun is something I’m going to enjoy doing!”
Taylor- Front desk
I learned to go above and beyond for every guest, and completely make them feel at home, while also, “suggesting/selling” retail products, up selling services, gift certificates, pre-booking and being very enthusiastic and excited about our promotions! Shelly was completely amazing in her training and I would 100% recommend her in the future, I learned a ton and she really helped me see opportunities in prebooking, additional services, retailing… Customer service!”
____________________________________________________________________A+ - Our students are raving about their experience.
A+ - The educators feel they received valuable tools for their one on one coaching, the comments were phenomenal!
A+ - The Shear Art Staff huddled by the picnic table behind our building chatting for a while after the class, and when they were asked, how was your day. They said, we are so INSPIRED! We can’t wait to go to work!
A+ - The last plus is from me. Kristi’s presentation comes from the heart and as she teaches the audience to be authentic in their choice of scripting, a connection develops in the room. The audience becomes bonded with her stories, because they see themselves in her scenarios. As she reveals her million dollar choice of words and scripting, the students, educators and service providers all feel inspired by a sense of confidence. For that, I thank you.
We would like to thank you REDKEN 5th AVE for bringing Kristi to our academy and making success a reality!
Amber Messer
My name is Vicky Leebrick & I attended your motivational seminar this past Sunday at the Sheraton. I just want to thank you for such beneficial information that you provided us, I left from there with a new attitude and just knowing that I was going to conquer when I went back to work this morning;(and I did!).
Kristi I am so excited right now, words cannot even explain what Im feeling because after putting your points in practice today at the salon, I scored high. I've only been with Bubbles just a little over a month & thought that coming in I was gonna start sprinting, not crawling. Not to mention I'm fresh out of beauty school (July 26th was my graduation date) and I became official the end of August. These past few weeks for me have been somewhat frustrating but as of yesterday at 5:00pm when I left your seminar I felt like a brand new stylist, better yet a brand new "hair artist". SO here it goes.... I put everything in practice today that I learned from your seminar & to my surprise 4 of the clients I did today, 2 of them I was able to prebook, 2 of them bought retail and those same 2 I was able to up sell services to for their visit today & the one coming up. It is only the first day of the week and our goal for retail is $150 per week, I was able to sell $107 in retail today & was able to do $250 in services. When I saw my numbers at the end of my day when I clocked out....OMG OMG I was like WHAAAAATTTTTTT! It works! It really works!!!!! Therefore I absolutely "had" to let you know this and thank you once again for sharing your knowledge with us new and old stylists. This industry is my passion & I am willing to do everything possible to keep it that way with advanced training that the company offers in order to better my skills as well as attend as many motivational seminars like the one I attended yesterday. Thank you once again Kristi, you "ROCK!"
Lori Cavaleri & Amy Parrett
"The front desk is certainly where the action is! In every salon, it's the number one attack point for helping owners upgrade their business, their client service and ultimately their revenue.
In every salon across America, 'so much money is left on the table' every single day. Learning solid systems and techniques that are taught by Kristi Valenzuela, Shelly Kovach and the Crystal Focus team offer clear pathways for salons on how to maximize their potential, make their clients happier and run a more self-fulfilling and sustainable business for the future. In this day and age where only well run salons will grow, it's important that salon owners maximize their attention at this critical point of salon operations. Front Desk Management Workshops are great for the stylists, management, as well as the receptionists. They have a way of bringing home this information in a very practical, usable and interesting way."
Howard Hafetz
CEO
Raylon Corporation
