Use Your Club 5th Avenue Points, Plan Your Profit! Success is easy ... when you know what resources are available to you and how to best put them to use. Redken salons who are participating in the Club 5th Avenue program, you can redeem the points you :: continue

By Jackey Bell, Crystal Focus Front Desk TrainerAs we know, the salon industry is changing! We need to think of creative ways to up sell our services, offer different opportunities throughout the salon, prebook our guests more frequently and sell more :: continue

By Jackey BellI thought my readers might be interested in what inspired my post, "Raising Value in Your Client’s Mind … It’s Time to Brag A Little or A lot!" Check my blog this month for the post on SAMVILLA.COM. I am an active service provider at Shear :: continue

Crystal Focus eNewsletter, January 10, 2011Leaders are made, not born. To be great, you need to continuously learn and develop your skills as a leader. To help identify areas for improvement, do a self assessment. Hold up that BIG MIRROR and ask yourself :: continue

By Ashley GriffinIt’s a New Year and it’s time to put client retention and returns on your list of New Year’s resolutions! Did you know that product purchases increase client retention? Did you know that the national salon pre-booking average is only :: continue